Terms of Purchase
1. Introduction
These Terms and Conditions govern the sale of products by Urban Caveman ("we", "us", "our") to consumers purchasing through our website.
By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These Terms do not affect your statutory rights under applicable UK consumer protection laws.
2. About Us
Urban Caveman is an online retailer specialising in rooftop tents, camping equipment, overland accessories, and outdoor lifestyle products.
For any questions regarding your order, please contact:
Email: support@urban-caveman.com
3. Eligibility to Purchase
To place an order through our website, you must:
- Be at least 18 years old.
- Be legally capable of entering into a binding contract.
- Provide accurate and complete information during checkout.
4. Products
We make every effort to ensure product descriptions, specifications, images, and pricing are accurate.
However:
- Product colours may vary depending on screen settings.
- Images are provided for illustration purposes only.
- Specifications may change without notice where improvements are made by manufacturers.
Minor variations between images and actual products shall not be considered defects.
5. Pricing
All prices displayed on our website are shown in Pounds Sterling (£).
Prices may be subject to change without notice.
The price payable for your order will be the price displayed at the time your order is placed and accepted.
Whilst we endeavour to ensure all pricing is accurate, we reserve the right to correct any pricing errors.
If a pricing error is identified after an order has been placed, we may contact you to offer the option of proceeding at the correct price or cancelling your order for a full refund.
6. Orders and Contract Formation
An order placed through our website constitutes an offer to purchase goods.
Following receipt of your order, you will receive an order confirmation email acknowledging receipt of your order.
A legally binding contract is only formed when we dispatch the goods and send confirmation that your order has been shipped.
We reserve the right to refuse or cancel any order prior to dispatch, including where:
- Products are unavailable.
- Payment cannot be authorised.
- Pricing errors have occurred.
- Fraudulent or suspicious activity is suspected.
7. Payment
Payment must be received in full before goods are dispatched.
We accept payment methods displayed during checkout.
All payment transactions are processed securely through approved payment providers.
We do not store customers' payment card details.
8. Delivery
Delivery times provided are estimates only and are not guaranteed.
We shall not be liable for delays caused by:
- Courier or freight providers.
- Adverse weather conditions.
- Customs delays.
- Circumstances beyond our reasonable control.
Risk in the goods passes to you upon delivery.
Ownership of goods remains with Urban Caveman until full payment has been received.
9. Inspection Upon Delivery
Customers should inspect all goods upon receipt.
Any transit damage, missing items, or incorrect deliveries should be reported within 48 hours of delivery.
Failure to notify us within a reasonable period may affect our ability to investigate claims with delivery providers.
10. Cancellations
Consumers may have cancellation rights under applicable UK consumer legislation.
Where a customer wishes to cancel an order before dispatch, we will attempt to accommodate the request.
Once an order has been dispatched, cancellation requests will be treated in accordance with our Return & Refund Policy.
11. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy available on our website.
Where a change-of-mind return is accepted:
- Returned items must be unused and in resalable condition.
- Customers are responsible for return shipping costs.
- Original outbound shipping and handling costs incurred by Urban Caveman may be deducted from any refund, including where free shipping was offered.
Full details are available within our Return & Refund Policy.
12. Warranty
Warranty coverage is subject to the terms outlined in our Warranty Policy.
Warranty claims apply only to manufacturing defects and do not cover normal wear and tear, misuse, improper installation, accidents, or damage caused by environmental conditions.
Proof of purchase is required for all warranty claims.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where such limitation would be unlawful under UK law.
Subject to applicable law:
- Urban Caveman shall not be liable for indirect or consequential losses.
- We shall not be liable for loss of profit, loss of opportunity, or loss of enjoyment.
- Our total liability in relation to any claim shall not exceed the purchase price paid for the relevant product.
14. Product Use and Safety
Customers are responsible for ensuring that products are:
- Installed correctly.
- Maintained appropriately.
- Used in accordance with any supplied instructions.
It is the customer's responsibility to ensure compatibility with their vehicle and equipment before use.
Urban Caveman accepts no liability arising from improper installation, misuse, overloading, or modification of products.
15. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Strikes or industrial disputes
- Transport disruptions
- Government actions
- Supply chain interruptions
16. Privacy
Personal information submitted through our website is handled in accordance with our Privacy Policy.
By using our website and placing orders, you consent to the collection and use of information as described within that policy.
17. Intellectual Property
All content on this website, including logos, images, product descriptions, graphics, and branding, remains the property of Urban Caveman or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
Urban Caveman
Email: support@urbancaveman.co.uk
Last Updated: May 2026